Its mission is to defend and promote the rights, guarantees, and legitimate interests of any person or entity involved in credit relationships, as well as to contribute to improving access to credit within the financial system.
CREDIT OMBUDSMAN
The Credit Ombudsman conducts mediation activities between bank customers and credit institutions, particularly in the areas of credit contracting and renegotiation, and provides clarification and information on credit matters.
Did you know...
The Credit Ombudsman operates within the Banco de Portugal but has its own distinct mission and competences separate from those of that institution.
The Credit Ombudsman acts with independence in pursuing its duties.
The services provided by the Credit Ombudsman to bank customers are free of charge.