Clarifications and information on credit matters

The Credit Ombudsman assumes an important responsibility in promoting financial literacy in the field of credit. To this end, the Credit Ombudsman must foster knowledge of citizens' rights and duties in this area and provide any clarifications and information as requested.

Therefore, banking customers who have questions regarding credit matters may request clarification or information from the Credit Ombudsman. The request should be addressed to the Credit Ombudsman and sent through the contact channels provided.